Frequently asked questions
Everything families usually want to know. If your question is not here, we are one message away.
What is Our Family Album?
Our Family Album is a private photo and video album built around your child. You upload the moments you want to keep, and the family members you invite can enjoy them, comment on them, and watch your little one grow. It is calm and simple, with no public feed and no strangers.
Who can see my album?
Only the family members you invite. Your album is never public and never shared with anyone you have not personally invited. You are always in control of who is in your album.
What does Premium include?
Premium is an optional upgrade that adds organizing extras such as custom share groups (so different photos can go to different people) and custom tags. It is entirely optional, and the album works beautifully without it. We will only ever list features that Premium actually includes.
How do invites work?
You send each family member a one-time invite code. When they open it, they join your album with the role you chose for them (for example, an admin who can add photos, or a member who can view and comment). Codes are used once, so your album stays private.
How do I cancel Premium?
Premium is billed through your App Store subscription, so you can cancel any time from the Subscriptions section of your device settings. You will keep Premium until the end of the period you already paid for, and your photos and videos always stay safe.
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